CUSTOMER SUCCESS INTERN
About Beeline
Beeline is the world’s largest independent provider of solutions for sourcing and managing the external workforce. Our Beeline Supplier Network connects suppliers to business opportunities and provides tools that enable operational excellence. As part of our growth strategy, we are focused on delivering a world-class customer experience for every supplier that joins our network.
Internship Opportunity
We are seeking an organized and proactive Customer Success Intern to join our team this summer. In this role, you will support supplier onboarding, help resolve issues through cross-team collaboration, and create self-service resources that enhance the customer journey.
What You’ll Do
- Customer Onboarding Coordination: Guide new suppliers through the onboarding process, ensuring a smooth and positive start. Coordinate across internal teams to manage account setup, training sessions, and milestone check-ins.
- Issue Triage and Resolution: Act as a liaison between the Customer Success, Product, and Development teams to track, escalate, resolve and communicate customer-reported issues efficiently.
- Content Creation for Self-Service: Develop clear and concise documentation, FAQs, and short video tutorials to help customers self-solve common questions and reduce support volume.
- Process Improvement: Identify opportunities to enhance the onboarding experience and support workflows by gathering feedback and proposing improvements.
- Training and Mentorship: Participate in training sessions to build knowledge around the Beeline Supplier Network and gain customer engagement best practices.
What We’re Looking For
- Strong written and verbal communication skills.
- Detail-oriented with excellent organizational abilities.
- A proactive problem-solver with a customer-first mindset.
- Comfortable collaborating across multiple teams and functions.
- Familiarity with basic content creation tools (Google Docs, Canva, or video recording/editing software) a plus.
- Previous experience in customer support, project coordination, or technical writing (preferred but not required).
- Currently pursuing a degree in Business, Communications, Marketing, Information Systems, or a related field.
What You’ll Gain
- Hands-on experience in customer onboarding, support operations, and cross-functional collaboration.
- Skills in customer communication, project management, and technical content creation.
- Exposure to SaaS product management practices and customer success strategies.
- Mentorship and professional development opportunities within Beeline’s Customer Success and Product teams.
- A potential pathway to future full-time employment.
Our Company: At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are a 20-year industry leader disrupting the world of external workforce technology. Businesses across all industries use our technology to manage more than 30 million workers and over $55 billion in talent spend across 120+ countries. Ideal candidates are intensely curious about technology, thrive in a less-than-formal work environment, and excel in a fast-paced, rapidly changing environment. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future!
Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.
Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.
This list of “Requirements and Responsibilities” is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Fraudulent Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.
Beeline does not:
- Extend offers to candidates without first conducting extensive interviews, with members of our Talent Acquisition Team and hiring managers, either by video or in person;
- Send job offers via email. All offers are first extended verbally by a member of the Beeline team, and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.
All emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action.